COVID-19 FAQ's

Beginning Monday, March 16th, FIU has transitioned into remote learning instruction until at least the end of the Summer 2020. The Disability Resource Center remains fully operational during this time and will continue to be available to provide support and facilitate services remotely. Below are some useful FAQs with the most frequently asked questions from our faculty, staff, and students for your reference. Please feel free to contact us if you have any questions. 

Additionally, continue to follow any university announcements through your FIU email to ensure you are informed of any timely updates as the university administration will continue monitoring the development of the coronavirus situation and will keep you informed as necessary.

FIU has created a dedicated website where you can find the latest updates regarding university decisions surrounding COVID-19, as well as expert advice and links to other sources of information. Please visit regularly for updates.

Questions Frequently Asked by Students

  • Is the DRC open while classes are remote?
    To promote social distancing, the DRC has transitioned into a temporary remote work for all DRC staff starting on Monday, March 16, through at least Saturday, August 8th, 2020. However, please note that the DRC team is fully operational remotely. All phone, email, and Zoom/virtual appointments will be honored and encouraged during this transition. Please do not hesitate to reach out to the DRC for any inquiries or concerns regarding your academic accommodations.
  • Will I be able to take my regularly scheduled exam at the DRC?
    Although the DRC will be operational, all proctored in-person tests will be postponed during the remote learning process to ensure course schedules and deadlines are being adhered to. Currently, faculty are doing their utmost to accommodate DRC exams remotely. We encourage you to reach out to your professor to ensure your accommodated time is activated and to coordinate any deadline adjustments. If you have any questions regarding how your testing accommodations will be implemented online, reach out to both your DRC Access Consultant and your professor via email for consultation.
  • What if I require a reader or scribe for my exam?
    The DRC will be working directly with students who rely on readers and scribes to address the implementation of this accommodation. We will collaboratively develop options so that you will receive your accommodations. If the accommodation is not implemented in a timely manner, the DRC will coordinate with your faculty to mitigate gaps in the coursework and identify alternative options for the provision of your accommodations.
  • I typically require a distraction-free environment to complete my exams. How will this accommodation be facilitated remotely?
    We recognize this may be a challenge, however, it is important that you take some time to plan accordingly. In the remote learning environment, it is the responsibility of the student to identify an adequate, quiet, and distraction-limited setting.
  • How do I contact the DRC for clarification of my ADA academic accommodations?

    If you need clarification on how academic accommodations can be implemented remotely, including, but not limited to, adaptive technology and accessible materials, contact us via the methods below and we will guide you through the process.

    Additionally, you may contact your Access Consultant directly via email at any time.

    Your Access Consultant is assigned based on your academic level and the list is below for your reference:

    • Freshmen (0-30 credits): Joanna Lindsay – lindsayj@fiu.edu
    • Sophomores (31-60 credits): Geneva Munoz – gnmunoz@fiu.edu
    • Juniors (61-90 credits): Please contact Access Consultant manager Stephen Loynaz loynazs@fiu.edu for the delegation of your case.
    • Seniors (91-120+), Graduate Students, College of Law, College of Medicine: Stephen Loynaz – loynazs@fiu.edu
    • BBC: Stephanie Bello – smbello@fiu.edu
  • Will the DRC walk in scheduled be honored?

    While the DRC will not be continuing in-person walk-in hours remotely, we are offering Virtual Drop-In Hours through Zoom every day of the week. You can find more information about our Virtual Drop-in hours under the "About" section of our website. Please note that the DRC strives in providing the best customer services to our students, faculty, staff, and community stakeholders so all emergency situations will be addressed as soon as possible. Please contact your assigned Access Consultant directly via email so they may assist you in a timely manner. Please note that all students who leave voicemails and emails to our general DRC contact will have a delay in response due to the high volume of calls and emails.

    Your Access Consultant is assigned based on your academic level and the list is below for your reference:

    • Freshmen (0-30 credits): Joanna Lindsay – lindsayj@fiu.edu
    • Sophomores (31-60 credits): Geneva Munoz – gnmunoz@fiu.edu
    • Juniors (61-90 credits): Please contact Access Consultant manager Stephen Loynaz loynazs@fiu.edu for the delegation of your case.
    • Seniors (91-120+), Graduate Students, College of Law, College of Medicine: Stephen Loynaz – loynazs@fiu.edu
    • BBC: Stephanie Bello – smbello@fiu.edu
  • Will the DRC be providing clear face masks if needed?
    Yes, the DRC will be providing clear face masks alternatives as needed to students who are deaf and hard of hearing taking a hybrid or F2F course as well as faculty members providing in-person services to students who are deaf and hard of hearing in their class this term. The clear face mask alternative will allow lip reading for students who depend on this type of communication and due to the limited volume of masks, will only be provided in the above-mentioned cases.

Questions Frequently Asked by Faculty

  • How do faculty extend students’ time on exams?

    When adding extended time on exams through Canvas, there are two critical considerations: First, the test duration must be extended to include the ADA accommodated time parameters.

    Second, the allotted window which is made available must be open long enough to facilitate the extended time and/or date accommodations.

  • How can the reader/scribe accommodation for a student be implemented during remote learning?
    Due to the transition to remote learning, students with disabilities should not be required to come to campus in order to receive their ADA accommodations. We, therefore, suggest utilizing platforms such as Zoom in special cases such as these to oversee the facilitation of these accommodations. If you have a TA or Graduate Assistant, they can serve as a proctor to ensure that students are able to process the test questions and record their answers. Additionally, the DRC team is always available to coordinate and serve students throughout this process in an effort to ensure their accommodations are fully implemented.
  • A student in my course has expressed concern about COVID-19 and potential impacts related to their disability—will the DRC guide me in addressing these concerns?
    Stressful situations and abrupt changes to a routine may exacerbate an underlying disability. If a student contacts you with a disability-related question, promptly refer them to the DRC, even if they are not affiliated with the DRC, and we will assist them.
  • I want to ensure that my course is accessible in the remote instructional setting—what resources are available to me?

    To fully include students with disabilities such as those who are low vision, blind, hard of hearing, or Deaf, you can refer to canvas.fiu.edu to find tools that are in place to guide you in making images accessible by adding text to images and captions to videos.

    FIU’s DRC staff and FIU Online staff (canvas.fiu.edu) serve as a go-to resource for quick guidance on implementation.

    Specific tools available to you immediately:

    • As the University encourages faculty to use Zoom to conduct lectures online, we would like to share with you the accessibility features built-in within zoom.
      • Automatic recording and automatic transcripts. You can record all sessions automatically and receive transcripts of the recordings and the sessions to share with the class. Instructions to follow are below:
        • Set settings to record zoom sessions automatically before the start of the meeting.
        • Once the meeting ends, you will receive links to the recording via email which includes transcripts to the recordings and the chat conversations.
        • These transcripts can be shared with individual students or the entire class.
      • Keyboard accessibility available. Zoom supports keyboard shortcuts for easy navigation.
      • Screen Reader support. Zoom is fully compatible with the latest screen readers.
      • Closed captioning. Zoom integrates seamlessly with FIU’s 3rd party closed captioning providers when live captions are required for heavy discussion-based meetings.
        • If a student in your class requires live captions based on their disability, please contact the DRC so that we can discuss the implementation of this accommodation and coordinate with our FIU vendor.
    • Additionally, there is a file format conversion tool, Sensus Access, available university-wide which requires an @fiu.edu email address. This tool enables you to upload a document and convert it into an accessible format with a few simple clicks. Sensus Access is available to all students, faculty, and staff, and can be accessed while on or off-campus. This self-service conversion tool works with a range of alternate formats, including PDFs, JPEGs, e-books, and word/text files and it will email you the accessible converted file within a few minutes.
  • What course continuity resources are available for faculty?

    A multi-disciplinary team – FIU Online, Media Technology Services, and Center for the Advancement of Teaching – are working together to assist and guide those who need additional support in utilizing the technological tools that will support as you adapt to remote instruction. 

    • FIU has the resources in place to assist with modifying your course delivery method. Resources are available at canvas.fiu.edu/coronavirus
    • For support with Canvas please visit the FIU Canvas Help Center at canvas.fiu.edu/support or call 305-348-3630 for 24/7 phone support. You may also contact the Academic Continuity workgroup by emailing acadcont@fiu.edu.
    • The Faculty Resource Centers at both MMC (GL 150) and BBC (ACI – 148) are available for walk-in support. The BBC center is open Monday – Friday, 8:00 am to 5:00 pm. The MMC center has extended hours Monday – Friday, 8:00 am to 8:00 pm. Training opportunities for faculty in Canvas, Zoom and other technology tools can be found canvas.fiu.edu/training/faculty.
  • Will the DRC be providing clear face masks if needed?
    Yes, the DRC will be providing clear face masks alternatives as needed to students who are deaf and hard of hearing taking a hybrid or F2F course as well as faculty members providing in-person services to students who are deaf and hard of hearing in their class this term. The clear face mask alternative will allow lip reading for students who depend on this type of communication and due to the limited volume of masks, will only be provided in the above-mentioned cases.

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Contact

Modesto Maidique Campus
GC 190
Phone: 305-348-3532
Fax: 305-348-3850

Office Hours

Monday – Friday: 9:00am – 5:00pm

drc@fiu.edu

 

Biscayne Bay Campus
WUC 131
305-919-5345
Fax 305-919-5211

Office Hours

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drcbbc@fiu.edu