Grievance Guide

There are various grievances that can be filed at the university. Depending on your situation, you are offered the following options:

  • Informal & Formal Academic Grievances
  • A meeting with the University Ombudsman
  • A meeting with the University's Equal Opportunity Programs and Diversity Office

Please consult with your Disability Resource Center (DRC) representative for more information regarding these options.


Each student's case is different and we cannot guarantee specific outcomes. What we can ensure is a thoughtful, equitable, thorough, and respectful inquiry into any case that is brought before the DRC and the University Community. We understand there may be some situations where a deeper inquiry is warranted. That is why this brochure has been produced.


Most student grievances against faculty are a result of misunderstandings over faculty expectations and can be solved by a Department Chair, Dean, or another academic department leader. However, if further review is needed, Informal and Formal Grievances have specific timelines and procedures that must be met. Please consult your student/program handbook for more information.

Meeting with the Ombudsman is one of the first steps in expressing dissatisfaction and seeking an alternative solution. This can be done by calling 305-348-2797.

Depending on your circumstance, you may further discuss your situation with the Office of Equal Opportunities Programs and Diversity. You may contact them by calling 305-348-3459. The U.S. Department of Education's Office of Civil Rights can also be contacted for further review of such cases. They may be contacted by phone at 1-800-421-3481 or by email at Another option available to you is the FIU Ethical Panther Hotline (1-844-312-5358) which is an anonymous and confidential reporting tool.


When filing any grievance, make yourself aware of all processes. This can be done by reviewing the Student Policies section in the student/program handbook or consulting your DRC Access Consultant.

Save your emails and other pertinent documents! Many times, resolutions can arrive quickly when you have documentation supporting your request.

Keep your files current!

Use objective statements.

Do not try to compare your case to another student's case. Every circumstance is different and you may or may not have the same merits.

Make yourself aware of your rights by reviewing the latest versions of the ADA, Rehabilitation Act and any other legal premise you are using to base your request(s) on.


Disability Resource Center:  

FIU Ombudsman: 

FIU Equal Opportunities Programs & Diversity: 

U.S. Department of Education Office of Civil Rights:  


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Modesto Maidique Campus
GC 190
Phone: 305-348-3532
Fax: 305-348-3850

Office Hours

Monday – Friday: 9:00am – 5:00pm


Biscayne Bay Campus
WUC 131
Fax 305-919-5211

Office Hours

Monday – Friday: 8:00am – 5:00pm