Student Complaint Routes

The Ombudsman should be utilized in situations where all areas of appeal have been exhausted or proven unsuccessful. Use the tool below to see how your complaints should be routed before seeking assistance from the Ombudsman.

I have a complaint about...

  • Academics

    My complaint is about my grades and/or course evaluation

    1. Contact the instructor first
    2. IF my problem is still did not resolved
      • Contact the department chairperson or program director (The Chairs Advisory Council provides a list of academic department chairpersons/directors.)

    My complaint is about an instructor or program

    1. Contact the department chairperson or program director (The Chairs Advisory Council provides a list of academic department chairpersons/directors.)
    2. IF my problem is still did not resolved
      • Contact the Dean's office
  • Administrative Services or Employees

    My complaint is about administrative services

    1. Contact the administrative office’s supervisor, unit manager or director with your complaint
    2. IF my problem is still did not resolved
      • Contact the head of the unit’s division, (for example: the department of Multicultural Programs and Services falls within the Division of Student Affairs.)

    My complaint is about an employee

    1. Contact the administrative office’s supervisor, unit manager or director with your complaint
    2. IF my problem is still did not resolved
      • Contact the head of the unit’s division, (for example: the department of Multicultural Programs and Services falls within the Division of Student Affairs.)
  • Discrimination

    My complaint is about another student

    1. Contact the instructor where the event took place, or the supervisor, unit manager or director
    2. IF my problem is still did not resolved
      • Contact the Dean of Students

    My complaint is about an employee

    1. Contact the employee’s supervisor, unit manager or director
    2. IF my problem is still did not resolved
      • Contact the office of Equal Opportunity Programs and Diversity

Contact

Sofia Trelles
Student Ombudsman
Graham Center 219

305-348-2797

The Ombudsman does not provide services electronically and will request a face-to-face or telephone meeting to best understand your circumstances. Scheduling an appointment by telephone is suggested.

*Medical students enrolled in the the Herbert Wertheim College of Medicine should contact the HWCOM Ombuds Office.

Faculty Ombudsperson
Dr. Rebecca Friedman
Office of the Provost - PC 520A
305-348-0169