Frequently Asked Questions

  • Should you call ahead?
    Calling in before walking in is a great idea! We can reserve a time slot for you. However, if you arrive late (5 minutes = late), you may lose your spot.
  • How long does a visit to CAPS usually take?
    Students spend approximately 45 minutes to an hour in our office for same day/drop in counseling.
  • Do you have to pay to see someone?
    No. The services are covered by the health fee you pay in your tuition every semester. However, should you require services not available on campus, you will be referred off campus to an appropriate agency. You will be responsible for the off campus agency's fees. The Center has a list of agencies that provide services on a sliding fee scale.
  • Will anyone find out if you were here?
    No. Our services are confidential and will not go on your academic record. Even the front desk staff is required to sign a confidentiality agreement. There are a couple of exceptions that involve extreme situations, but your clinician will discuss those with you before you start your counseling session.
  • Will you be seeing a professional?
    Absolutely! All of our clinicians have a minimum of a Master Degree in Psychology, Social Work or Mental Health Counseling. We do not have FIU students or volunteers doing therapy at our center.
  • What should you expect during your first session?
    Most first appointments are same-day consultation/counseling sessions. When you arrive you will provide some information about yourself and then meet with a clinician. This 30 minute drop in session allows for immediate help when your needs feel pressing, and also allows for a clinician to help you decide on the best way to get help. Whether it's a follow-up appointment or two, a plan for ongoing group or individual counseling or a referral, we're here to help! Sometimes a single session is all it takes. Allow 45 minutes to an hour for a consultation/drop-in session.
  • What if you have an emergency?

    Emergencies usually consist of the following things:

    • Having plans for suicide or to seriously injure another person
    • Experiencing physical or sexual assault
    • Hearing or seeing things that others do not hear or see
    • Experiencing uncontrollable despair that is significantly interfering with your ability to function.

    If you are having an emergency and need to see a clinician immediately please alert the Front Desk staff.If you are in immediate danger, please call 9-1-1. If that is not the case, we have a 24-Hour answering service that can be reached at 305-348-2277. A mental health professional will answer the call and provide you with the best options for your concern.

  • What if your therapist decides you need more counseling sessions?
    Having regular counseling sessions is the best option when you have issues that require more than 1-2 sessions. These appointments are typically 50 minutes and may occur weekly, biweekly, etc. Students often seek ongoing counseling for anxiety, depression, family or relationship issues, past traumas, substance abuse, and other challenges. Group, individual and Therapist Assisted Online counseling sessions are some of the most popular ways we can assist you resolve your concerns. CAPS will refer you to other resources if longer-term, or more specialized therapy is needed. An Intake appointment is customary if you have not been to CAPS already this academic year.
  • What is the difference between group counseling and individual counseling (besides the number of people)?
    Group counseling has been proven to be as effective as individual counseling. Group is great because sessions are unlimited while individual therapy is generally time limited, averaging 6 sessions per academic year. High demand for individual sessions means that there is often a wait of 1-3 weeks to get started. We have a great group program, we are sure you will find one that fits your needs.
  • What if you don't show up or don't give enough notice if you need to reschedule your appointment?
    Effective August 24, 2015, missed appointments will incur a fee of $10/25 depending on the service. The fee can be paid in cash or you can charge it to your FIU OneCard. Unpaid fees will create a hold if you don't pay them in time for registration.
  • Who is eligible for services?
    Students who are currently registered for in-person classes and have already paid the Student Health Fee, which covers clinical services at CAPS, are eligible. As a courtesy to our online-only student population, CAPS offers a per-semester eligibility of clinical services for a fee. This only applies to currently registered online-only students.
  • How many sessions are you eligible for?
    The Center offers short term therapeutic services to address a specific area of concern which is determined during the initial interview.
  • Is my spouse or partner eligible for services?
    Your spouse or partner is only eligible for services if she/he is a registered student.
  • Do some graduate schools, professional board or regulatory agencies request counseling records?
    Yes. Some graduate schools, professional board or regulatory agencies request counseling records. It is your decision to acknowledge whether you have received therapy when asked. However, the Center will only release information with your written permission.
  • How can you make an appointment if you have a hearing impairment?
    The FIU Disability Resource Center provides interpreters and/or devices that the student can use to receive or access services. In addition, the student may use the Relay Service number 800-955-8770 to facilitate getting an appointment with CAPS or they can get assistance directly from DRC. If an interpreter is needed, we can accommodate them by having appropriate forms signed.
  • Confidentiality?

    Communication between the student and the staff of the Counseling and Psychological Services (CAPS) is confidential and will not be disclosed without your written permission. The law in the State of Florida provides the following exceptions.

    • If the therapist has knowledge of child, elder, or a person with disability abuse.
    • If the therapist has knowledge of intent to harm himself/herself or others.
    • If the therapist receives a court order to the contrary.
    • If the therapist or graduate student in training is supervised or consults with another clinical or counseling psychologist or mental health counselor within the center.
  • Does CAPS provide recommendations or documentation in support of emotional support animals?
    CAPS does not provide recommendations or documentation in support of emotional support animals. The Disability Resource Center has a list of community based providers that students may consult with to discuss the medical necessity of an emotional support animal.




SHC 270


Hours of Operation 

Monday - Wednesday: 8 AM - 6:30 PM (evening hours after 5 PM by appointment only)
Thursday - Friday: 8 AM - 5 PM

Same Day Consultation Hours (Call ahead to reserve a spot)

Monday - Wednesday: 9 AM - 3:30 PM
Thursday - Friday - Emergencies only


WUC 320


Hours of Operation

Monday - Thursday: 8 AM - 5 PM

Friday: 8:00 AM - 3:00 PM

Same Day Consultation Hours

Monday - Thursday: 8 AM - 3 PM

Friday: 8:00 AM - 2:00 PM

Summer Semesters and Break Weeks

Monday - Friday: 8 AM - 5 PM

If you are having an emergency after hours, please call our offices and press 1 to speak with a counselor at our answering service.